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A review of customer relations management in Department of Water Services, Brunei Darussalam

Author(s): Shahbudin, Nurul Izzah Arpan

Publisher: WEDC
Place of publication: Loughborough University, UK
Year: 2011

Series: Project.MSc.WEM

Keywords:
Brunei  |  Customer care  |  Focus groups  |  Institutional capacity  |  Interviews