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Towards high customer satisfaction in Brunei Water Utility

Author(s): Ibrahim, Pengiran Mohd. Zaki Bin Pengiran Haji

Publisher: WEDC
Place of publication: Loughborough University, UK
Year: 2007

Series: Project.MSc.WEM

Keywords:
Brunei  |  Customer care  |  Payment  |  Questionnaires  |  Service levels  |  Utilities  |  Water supply