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Resource details

Customer relations management: part B - draft customer service guidelines: urban and sewerage authorities Tanzania (prepared by senior managers in urban water and sewerage authorities in Tanzania)

Author(s): Coates, Sue (ed)  |  Sansom, Kevin (ed)

Publisher: LSHTM | WEDC
Place of publication: London and Loughborough
Year: 2001

Series: WELL Studies in Water, Sanitation and Environmental Health Task 514/B
Collection(s): WELL

Links:

Part B is a working document which outlines potential customer service guidelines for urban water and sewerage authorities in Tanzania. This work was prepared locally by utility managers.

Keywords:
Customer care  |  Performance indicators  |  Service levels  |  Surveys