Water Engineering and Development Centre
Author(s): Coates, Sue (ed) | Sansom, Kevin (ed)
Publisher: LSHTM | WEDCSeries: WELL Studies in Water, Sanitation and Environmental Health Task 514/B
Collection(s): WELL
Links:
Part B is a working document which outlines potential customer service guidelines for urban water and sewerage authorities in Tanzania. This work was prepared locally by utility managers.
Keywords:
Customer care | Performance indicators | Service levels | Surveys